Health Care

REQUIREMENTS FOR QUALITY AND COMPETENCE IN MEDICAL LABORATORIES (ISO 15189)

The ISO 15189:2012 standard specifies requirements for quality and competence in medical laboratories. The purpose of the seminar is to demonstrate the basic concepts and requirements of the standard and to provide special knowledge on accreditation issues and useful information for practical application of the standard.

REDUCTION OF ERROR THROUGH RISK MANAGEMENT AND CONTINUAL IMPROVEMENT IN MEDICAL LABORATORIES (ISO/TS 22367)

Τhe ISO/TS 22367:2008 standard proposes a methodology for finding and characterising medical laboratory error that would be avoided with the application of ISO 15189. Therefore, the purpose of the seminar is to inform the participants about the requirements of this standard and to present information, techniques and tools in order to effectively manage risks by reducing errors and improving the patient’s experience at all levels.

QUALITY SERVICE OF PATIENTS AND THEIR COMPANIONS

In the health sector, the patients’ and their companions’ service cannot be satisfied only by the basic principles of service, as it needs a more specific approach in which the situation of each individual patient needs to be considered. The purpose of the seminar is to familiarise the nursing and assisting staff with the role of approaching the patient and / or his / her companion with sensitivity and thereby building and maintaining a relationship of trust between business and patients.

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