Management/Soft Skills

LEADERSHIP / COACH YOUR TEAM

Leader is the person that has a vision and power to inspire and lead the group to achieve the best possible result. The purpose of the seminar is to develop / improve the participants' abilities to define the company’s vision and goals, to activate the team, to motivate and activate the team members, to manage conflicts and to develop a spirit of cooperation.

MANAGEMENT SKILLS & PRACTICES

The daily routine of a director / department’s manager is hard as he/she needs to achieve under pressure the best results for the company/ department. This includes the effective use of the resources as well as the effective management of the employees. The purpose of the seminar is for the participants to develop managerial skills through the implementation of strategies and practices that will help them to effectively manage their team and to achieve better performance.

THE NEW MANAGER – STEPS TO SUCCESS

The seminar is addressed to new managers/ supervisors with little experience in management. The aim of the seminar is to familiarise them with their new role, to support them in identifying and addressing the behavioral problems of their associates and to enhance their effectiveness in the field of interpersonal relationships in the workplace in order to achieve the business objectives.

DEVELOPMENT OF ORGANISATIONAL SKILLS

The organisation and productive management of time at work are important parameters in achieving the desired performance of an employee. The purpose of the seminar is to help participants to develop skills in order to be able to identify weaknesses in their personal or their team’s organisation and to use techniques to properly organise their work in a priority order and on a timetable basis.

ORGANISATIONAL STRUCTURE & INTERNAL RESTRUCTURING

In each business, intermittent changes occur, which undoubtedly affect its organisational structure, or a change is needed to renovate the enterprise in general. In any case, the purpose of the seminar is to provide participants with methods and techniques that they can use to reorganise the company’s structure whenever is necessary, to integrate new data into the existing structure, to define new roles and responsibilities, and of course to review policies and processes which will bring out the expected progress.

MANAGEMENT OF FAMILY ENTERPRISES

Family enterprises are the most common type of businesses in Cyprus, which are required to solve difficult issues of day to day management. The gap between founders (grandparents) and current managers (children) makes the management and problems’ resolving even more difficult. The purpose of the seminar is to learn the participants how to recognise the problems of the company, to creatively consider the preservation, the development and improvement of the business in the future, and finally to bridge the gap through a long-term strategic planning and the exploitation of the practices of modern administration.

HUMAN RESOURCES MANAGEMENT

The program is addressed to middle and senior executives of companies and organisations that are involved in human resources’ planning, interviewing, recruiting and induction into the workplace. The purpose of the seminar is to help the above executives with the most modern methods to make the right planning, the right choices and the objective evaluation of the employees. It also aims at the better assessment of employees’ performance and their motivation through objective wage systems.

CORPORATE CULTURE AND CHANGE

Developing an appropriate ``corporate culture`` is one of the most difficult things that Managers needs to do, as there are no recipes for success. The purpose of the seminar is to help participants to identify the organisational culture that represents their company, to define its vision, values and mission, to effectively communicate the corporate spirit to the employees and their clients and to understand the factors that defining resistances in change by exploiting opportunities from their mistakes.

THE INNOVATION STRATEGY IN BUSINESS

The ‘’need’’ is the source of creativity and invention. Many great ideas were formed because of the need and through human creativity they evolved into inventions that changed the flow of things. The purpose of the seminar is to inform participants about the innovation strategies that can be implemented by any business and also to help them understand that innovation not only creates new products and services but is a process that is gradually developed to achieve the desired result/ progress.

TIME STRESS MANAGEMENT – IMPROVING EFFICIENCY

Stress is the modern illness of both workers, with physical and mental symptoms, and organisms with symptoms of dysfunction and reduced efficiency. It is therefore crucial to understand the stress, how to use it, but also to prevent and deal with it. The purpose of the seminar is to support participants in their efforts not only to manage work-related stress but also to find ways appropriate for their work environment so as to limit its negative consequences.

EMOTIONAL INTELLIGENCE

The purpose of the seminar is to provide the techniques that enable participants to develop and utilize their abilities for self-confidence, self-sufficiency, self-control, awareness of others’ emotional needs, successful interpersonal communication and effective collaboration.

DECISION MAKING

Making good business and administrative decisions is a daily challenge for business executives. The purpose of the seminar is to help participants to develop skills that will help them to take an active role in decision-making avoiding pitfalls and taking the best decision for the business.

PROJECT MANAGEMENT

The ability to successfully manage a project is very important for companies that are engaged in the development of new services, products and projects in general, as in any case the expected result has to be achieved. The purpose of the seminar is to learn the participants the techniques that help in the proper design, execution and evaluation of projects, covering the concepts, methodology and tools of Project Management.

DESIGN OF PROCEDURES & KEY PERFORMANCE INDICATORS (KPI’S)

The purpose of the seminar is to provide participants with the necessary knowledge to design and export performance indicators for each main process / procedure and to develop the necessary skills to control workflow of performance by drawing conclusions from the results and statistics.

STOCK MANAGEMENT & COST SAVING METHODS

The purpose of the seminar is to provide participants with guidelines for the successful planning, implementation, efficient control and cost-effective product handling and storage, from the point of origin to the point of consumption.

ORGANISATION AND MANAGEMENT OF PHARMACEUTICAL WAREHOUSE

The purpose of the seminar is to enable participants to improve the operational performance of a Pharmaceutical Warehouse, by efficiently managing inventory, equipment, space, staff and customer orders at the best cost whilst providing a high level of Service.

BUSINESS CONTINUITY & DISASTER RECOVERY

The purpose of the seminar is to provide participants with the necessary knowledge that will help them to recognise the risks that the organisation is exposed to and the urgent need for the development of a continuity plan & disaster recovery plan. This plan will help the organisations to avoid unpleasant consequences in the event of a disaster / crisis. The seminar is appropriate for managers and head of departments.

CUSTOMERS’ COMPLAINTS/ CRISIS MANAGEMENT

The purpose of the seminar is to strengthen the participants, through an interactive training program, with the necessary skills, techniques and methods that will help them to effectively deal with customers’ complaints, crises and conflicts, with the aim of providing high quality services that will enhance customer satisfaction, loyalty, and retention rates.

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